Customer Service is not what it once was, and with the growth of social, reviews have come more relevant than ever before! To take full advantage of social and to grow your online reviews, you’ll want to be active in online communities, and here’s why!
You’ll Gain Real Feedback
When you create an online community, you have first-hand access to your customers. WIth direct communication, you can see your weaknesses and strengths as a business. Common trends amongst your consumers will be more apparent too, making your media and advertising easier to create.
It Gives You A Voice
Having a voice to your brand gives your community trust. Your consumers will see that you are actively involved and will be more likely, to be honest, and open. You can tackle questions and issues head on too.
It’s Another Form of Customer Service
Consumers are far more likely to complain online that on any other platform but with complaints can come praise! Being active on social and even in a community or group gives you prime free access to handle customer issues. The more responses and problems you tackle the more customers will be likely to head to your group to voice their opinions; this will eventually lead to lower customer emails and phone calls.
It Shows Your Dedication to Your Community
Being part of an online community allows you to see what is going on around you. It’s another way to get involved and give back. Building trust is vital and the more you are active on social, the easier it will be to do so.
Need help with your online communities; our team of professionals are here to help. Visit our website to learn more about our advertising services or give us a call directly at 818-703-0218.
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